Wellness Rewards Terms & Conditions

1. Welcome to Wellness Rewards! 

Wellness Rewards is the customer loyalty program which Metagenics operates throughout Australia. Wellness Rewards is here to help you get more from your wellness journey. By becoming a member and shopping with us at metagenics.com.au, you can earn points and enjoy exclusive member rewards. These Terms & Conditions ("Terms") outline how it all works. These Terms are important, and you should read them fully. But there are some specific terms we want to make you aware of. These are set out below. 

Wellness Rewards 

  • Your Wellness Rewards points will expire if you do not use or redeem your points for a period of twelve (12) months from the date they are earned. See section 7 for more details.
  • We may update these Terms at any time. However, we’ll give you notice ahead of time where relevant. See section 2 for more details.
  • If we make any change in the value of points or earn rate, we will provide you with clear, advance timely notice and the opportunity to use your existing point balance. See section 2 for more details.
  • We may refuse your application to become a member or terminate your membership in certain circumstances. See section 11 for more details.
  • We will collect, use and disclose your personal information as described in the Wellness Rewards Collection Notice and the Metagenics Privacy Policy. See sections 5 and 13 for more details.
  • To the extent permitted by law and without limiting your rights under the Australian Consumer law our liability to you will be limited to reinstating the number of points or value of rewards in dispute. See section 12 for more details.

2. Joining Wellness Rewards 

By joining Wellness Rewards, you agree to these Terms and to staying informed about any updates.  

We may update these Terms or Wellness Rewards, including point structures and reward benefits, at any time. If a change could reasonably have a material adverse impact on members – such as altering the value of points or the earn rate – we will provide advance notice via email and also display such notice on our website. This will allow you time to cancel your membership or redeem your points within the period of that advance notice, in the event you do not wish to agree to the relevant change.  

Continued participation in Wellness Rewards confirms acceptance of these changes. 

3. Who Can Join? 

To become a Wellness Rewards member, you need to be an individual aged 18 and over and have a current Australian residential address and be purchasing for personal use. Membership is limited to one account per person. Any duplicate accounts will be identified and removed. 

Please note that practitioners, wholesale partners, and businesses are not eligible to earn or redeem Wellness Rewards points. 

4. How to Sign Up 

Sign up easily at metagenics.com.au. Joining is free and there are no fees to continue as a member. Wellness Rewards is online only, meaning in-store purchases won’t earn points. To ensure you don’t miss out on points, keep your account details accurate and up to date.  

5. Communications you will receive  

By signing up to Wellness Rewards, you acknowledge that we can collect and use your personal information for the purposes of administering your membership and providing you with relevant offers, updates and marketing communication from Metagenics and our associated brands via various channels (including by email, SMS, phone, mail). How we collect, use and disclose your personal information is set out in our Wellness Rewards Collection Notice and Metagenics Privacy Policy. See section 13 for further details.  

You may opt out of receiving marketing communications at any time by following the instructions provided in the communication or contacting our support team (see section 14 below for further details).  

Note that there may be some messages that we must be able to send you. These include, for example, messages relating to your membership such as changes to your account, important information relating to products you have purchased, forgotten passwords, updates to our Terms, Wellness Rewards Collection Notice and Metagenics Privacy Policy. 

6. Earning Points 

This section applies to all purchases on metagenics.com.au unless otherwise stated in the terms and conditions of a specific promotion.  

Wellness Rewards points are what you collect when you purchase products and engage in certain promotional activities in our online store at metagenics.com.au. Here’s how it works:  

  • Earn 1 point for every $1 spent on eligible purchases.
  • Points are calculated based on the final transaction amount, excluding any spending on Patient Only Products. Purchases of Patient Only Products from our website are not eligible for points. ‘Patient Only Products’ are labelled as ‘Practitioner Approval Required’, and any products requiring practitioner approval for purchase are excluded from earning points.
  • Points can also be earned through promotional activities such as visiting web pages, leaving reviews and opting into communication. Bonus points may be available for additional purchases or promotional activity. Please refer to the Wellness Rewards page to view additional points available to earn.
  • Points can be earned from the moment you sign up and cannot be applied to past purchases.
  • Points collected will show up in your online membership account.

7. Using Your Points and Expiry of Points  

Redeem your points online at metagenics.com.au. 

Turn your points into money off your future purchases on metagenics.com.au:  

  • 200 points = $10 Wellness Rewards dollars
  • 400 points = $20 Wellness Rewards dollars

One redemption per purchase. Points expire if you do not redeem them within 12 months after being earned and cannot be reinstated. On occasion, we may limit reward redemption combined with other discounts or promotions. 

To enjoy your Wellness Rewards dollars for money off future purchases on metagenics.com.au, you simply select your eligible reward at check-out and apply it to your order. 

You can choose to enjoy money off your purchases as soon as you have at least $10 Wellness Rewards dollars in your Wellness Rewards account (i.e., 200 points) and you complete a purchase of at least $10 excluding any Patient Only Products online at metagenics.com.au/. 

You are able to redeem either $10 or $20 Wellness Rewards dollars in each transaction. Multiple rewards cannot be used in a single transaction.  

8. Product Returns 

We reserve the right at any time to reverse any Wellness Rewards points, including any dollars or points credited to an account where you have returned products purchased or you have been refunded for the products in respect of which those points were earned.  

9. For existing customers only - Refer-a-Friend Program 

If you have already signed up to Wellness Rewards and purchased on metagenics.com.au, you can refer family and friends who have previously not shopped with Metagenics online. Simply share your unique referral code with them, and when they  make their first online purchases totalling $80 or more, you’ll be eligible for a $10 Metagenics voucher as a thank you.  

For you (the ‘Referrer’) to be eligible for the $10 Metagenics voucher, the Referrer’s referred customer (the ‘Redeemer’) must not have shopped online with Metagenics previously, they must enter the eligible referral code when they make their first transaction and they must spend at least $80 across one or more online transactions on metagenics.com.au.  

Once eligibility requirements have been met, the $10 Metagenics voucher will be automatically emailed to the Referrer’s registered email address. Each $10 Metagenics voucher expires in 30 days from date of emailing the voucher out and is non-transferable. Fraudulent referrals, including self-referrals, will result in account suspension.  

We reserve the right to change, cancel, suspend and/or terminate the ‘Refer-a-Friend’ program in our absolute discretion at any time. We also reserve the right to cancel referral codes or terminate a customer’s participation in ‘Refer-a-Friend’ program at any time, including without limitation, any reasonable suspicion of dishonesty, fraud or wrongful conduct. 

10. Managing Your Account 

You can manage your membership online anytime. It is your responsibility to keep your account password as your confidential information and take all reasonable steps to prevent unauthorized use or access to your account and information about your membership.  

If you cancel your account, all unused points will be automatically forfeited. You will stop collecting points from the date of cancellation.  

11. Metagenics’ rights  

We may refuse your membership application if you already have an existing account or if we reasonably suspect that you have engaged in activity as described below.  

We reserve the right to monitor your purchase history to ensure that any points or Member Benefits are accumulated legitimately.  

We reserve the right at any time to: 

  • suspend or cancel accounts suspected of fraudulent or inappropriate activity;
  • reverse any points credited to an account which have been allocated to you if there are any grounds which we consider, in our reasonable discretion, justify a reversal, for instance, if the points were allocated to you by mistake or if you earned points by misusing an offer, or through fraudulent means; or
  • terminate or suspend your membership.

Grounds for any of the above include if you (or someone using your account details) abuse or misuse Wellness Rewards to do anything that is contrary to these Terms, fraudulently accumulate points, die; or have not purchased online at any time during a continuous 24-month period.  

On cancellation of your membership (including through requested cancellations), we may retain your membership information for record-keeping purposes and, in de-identified form, for our general data analytics purposes. 

We reserve the right to limit points earnt, rewards available, and referrals in conjunction with any other offer or discount. 

12. Liability & Disclaimers 

Metagenics is not responsible for lost, stolen, or expired points or rewards. 

You agree that you are responsible for assessing whether any products provided by us are suitable for you, and your individual circumstances. This may mean that you should consult a professional for health-related decisions. 

We are not liable for any technical failures or system issues that may impact the availability of Wellness Rewards, including the ability to collect points, redeem rewards and receive member benefits.  

Without excluding, restricting or modifying your rights and remedies to which you may be entitled under the consumer guarantees provisions of the Australian Consumer Law or Metagenics’ liabilities under these provisions:  

Our liability to you will in all cases be limited to reinstating the number of points, Wellness Rewards or other Wellness Rewards benefits in dispute;  

We will not be liable to you for indirect or consequential loss arising from or connected to these Terms in contract, tort, under any statute or otherwise unless such loss arises as a result of our own gross negligence or wilful misconduct; and  

Our liability to you for loss or damage of any kind arising out of or in connection with these Terms or Wellness Rewards is reduced to the extent (if any) that you cause or contribute to the loss or damage.  

13. Privacy & Data Use 

By joining, you acknowledge that our collection, use and disclosure of your personal information will be subject to the Wellness Rewards Collection Notice and the Metagenics Privacy Policy. You acknowledge that you have read our Metagenics Privacy Policy and Wellness Rewards Collection Notice and understand they govern your enjoyment of Wellness Rewards.  

You agree that we may send you commercial electronic messages and tailored advertising via various channels and media from Metagenics and its associated brands where you have not opted out from receiving such messages.  

The loyalty program is brought to you by Metagenics and our trusted service providers and technology partners.  

Metagenics Privacy Policy: metagenics.com.au/policies/privacy-policy 
Wellness Rewards Collection Notice: metagenics.com.au/pages/wellness-rewards-collection-notice

14. Final Terms 

Jurisdiction  

These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. 

Contact us  

If you have any queries or complaints regarding Wellness Rewards, please contact us. You can do this via the ‘Contact Us’ page on metagenics.com.au or contact our team on 1800 777 648. 

We hope you enjoy Wellness Rewards! 

Effective 13 March 2025