Find a Practitioner
Shipping Policy
Free Shipping
Free metro delivery for orders over $80* (after discounts have been applied) within Australia. Must be selected at checkout to apply.
*Excludes business customers.
Delivery Options
Metro Delivery
| Delivery Option | Delivery Time Frame | Cost |
| Standard Shipping | 3 to 5 business days | Free for orders over $80; otherwise, $12.05 |
| Cold Shipping | 1 to 3 business days | Free for orders over $80; otherwise, $16.45 |
| Express Shipping | 1 to 3 business days | $16.45 |
Non-Metro Delivery
| Delivery Option | Delivery Time Frame | Cost |
| Standard Shipping | 3 to 14 business days | $12.05 |
| Cold Shipping | 2 to 5 business days | $16.45 |
| Express Shipping | 2 to 5 business days | $16.45 |
Delivery times are estimates and can vary due to public holidays, peak periods, and external factors like postal and courier operations.
Processing Time
Please allow 1-2 business days for order processing prior to shipment. Processing time is not included in the delivery time frame estimates.
Cold Shipping
Refrigerated items are sent using express courier services and are securely packaged with an ice pack to manage temperature fluctuations during transit.
The ice pack may be melted if left unattended, but Inner Health fridge probiotics remain live and at full label strength for up to 7 days at room temperatures under 30°C.
To ensure optimal potency, re-refrigerate upon delivery as soon as possible and use within 6 months. We recommend selecting a delivery location where you can receive the package promptly.
For orders containing cold goods placed after 2 pm (AEST) on Thursdays, shipping will occur on the first business day of the following week.
Delivery to PO Boxes or Parcel Lockers
Yes, we offer delivery to PO Boxes and Parcel Lockers.
Frequently Asked Questions
How can I track my order?
You can easily track your order through StarTrack, depending on the shipping carrier selected for your delivery. For orders shipped via StarTrack, please visit StarTrack - Track & Trace.
How do I confirm that my order is on the way?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and your order details.
How long does it take for my order to be shipped?
After placing your order, please allow 1-2 business days for processing before shipment. Once your order has been shipped, delivery times may vary depending on your location and the postal or shipping carrier delivering your goods.
How are refrigerated items shipped?
All refrigerated items are shipped with an ice pack using express courier services to maintain temperature control.
Can fridge probiotics survive shipping if they feel warm upon arrival?
Yes, probiotics remain live and effective even if the ice pack is melted. They can withstand higher temperatures for up to 7 days at room temperatures under 30°C.
How should I store my probiotics after delivery?
Refrigerate your fridge probiotic items once delivered and use them within 6 months to ensure optimal potency.
Do you offer international shipping?
Currently, we only offer shipping within Australia. We apologise for any inconvenience this may cause.
How should I dispose of the bio compostable packing peanuts?
Our bio compostable packing peanuts are environmentally friendly and water-soluble. You can dispose of them by simply placing them in your compost bin or dissolving them in water. They will naturally break down over time, leaving no harmful residue.
What should I do if my order arrives damaged?
In the unfortunate event that your order arrives damaged, please contact our customer service team immediately. To assist us in resolving the issue promptly, please provide your order number and photographic evidence of the damage. We will work diligently to ensure you receive a replacement or refund as necessary. You can contact us here. Also see our Returns Policy.
Please note:
It is your responsibility to review the products received prior to their opening. Products received, even in the event of incorrect supply, shall only be accepted back for re-supply or credit, if the Products are unopened and in their original condition.
Where do products ship from?
Products are shipped from Northgate, QLD.
For more questions about our Shipping Policy, please contact us.
Updated: October 2024