Shipping Policy

Delivery Options

Delivery times are estimated timeframes after items have left our warehouse and may vary due to public holidays, peak periods, and external factors like postal and courier operations.

Delivery Restrictions: We can no longer deliver to PO Boxes or Parcel Lockers.

Metro Areas

Delivery Option Delivery Time Frame Cost
Express Shipping 1 to 3 business days Free for orders over $80*; otherwise, $12.05
Cold Shipping 1 to 3 business days Free for orders over $80*; otherwise, $16.45

 

Non-Metro Areas

Delivery Option Delivery Time Frame Cost
Express Shipping 2 to 5 business days Free for orders over $80*; otherwise, $12.05
Cold Shipping 2 to 5 business days Free for orders over $80*; otherwise, $16.45

 

Remote Areas

Delivery Option Delivery Time Frame Cost
Express Shipping 2 to 5 business days $12.05
Cold Shipping 2 to 5 business days $16.45

 

Free Shipping over $80

Terms and conditions: *Orders with a minimum spend of $80 after discounts qualify for free standard delivery within Australia. This offer is available exclusively to retail customers and excludes business accounts. Free shipping is not available to remote or offshore locations, as detailed in our excluded postcodes list [link to list]. Delivery applies only to standard and cold shipping rates and excludes express shipping options, which will incur additional charges.

This free delivery offer cannot be combined with other promotions unless specified. The offer applies solely to eligible Australian addresses, and we reserve the right to modify or cancel this offer at any time without prior notice.

Remote Area Postcodes

South Australia

5654, 5690, 5701, 5723–5724, 5734

Northern Territory

0800–0801, 0803, 0804, 0810–0814, 0815, 0820–0821, 0822, 0828–0832, 0834–0839, 0840, 0841, 0845, 0846–0847, 0850–0851, 0852, 0853, 0854, 0860, 0861–0862, 0870–0871, 0872–0873, 0874–0875, 0880–0881, 0885, 0886, 0909

Offshore Locations

2898, 4875–4876, 4892, 5220–5223, 5374, 7255, 7256–7257

Processing Time

Orders are processed within 1-2 business days prior to shipment, and this processing time is not included in delivery time estimates.

Cold Shipping

Refrigerated items are shipped via express courier with an ice pack to help maintain temperature control during transit.

Although the ice pack may melt if the package is left unattended, our probiotics remain effective and retain full label strength for up to 7 days at temperatures under 30°C. Please re-refrigerate upon delivery and use within 6 months for optimal potency.

Orders containing refrigerated items placed after 2:00 pm AEST on Thursdays will be shipped on the next business day to prevent extended storage times over the weekend.

Please note: We do not deliver refrigerated items to P.O. Boxes or Parcel Lockers to ensure temperature control during delivery. For best results, select a delivery location where you can receive your package promptly.

Frequently Asked Questions

How can I track my order?

You can easily track your order through StarTrack, depending on the shipping carrier selected for your delivery. For orders shipped via StarTrack, please visit StarTrack: Track & Trace.

If your order arrives damaged, please contact our customer service team immediately. Provide your order number and photographs of the damage to assist with a swift resolution. We will offer a replacement or refund as needed. You can reach us here. For more details, see our Returns Policy.

Please note: Products must be inspected before opening. We only accept returns for re-supply or credit if items are unopened and in original condition.

Once your order has been processed and dispatched, you will receive an email confirmation with a tracking number and order details.

Yes, we offer delivery to P.O. Boxes and Parcel Lockers for non-refrigerated items only.

Please note: Refrigerated items cannot be delivered to P.O. Boxes or Parcel Lockers to maintain temperature control. For best results, please select a delivery location where you can promptly receive your package.

Currently, we only ship within Australia and apologise for any inconvenience caused by this limitation.

All orders are shipped from Banyo, QLD.

Free shipping is not available for orders shipped to remote or offshore locations. For a list of excluded postcodes, please refer to our shipping policy.

Our bio-compostable packing peanuts are water-soluble and environmentally friendly.

You can dispose of them by adding them to your compost bin or simply dissolving them in water.

Refrigerate fridge probiotics immediately upon delivery and use within six months for optimal effectiveness.

Always read the label and follow the directions for use.

Refrigerated items are shipped with an ice pack and sent via express courier to maintain temperature control.

We recommend that refrigerated probiotics are immediately stored in your fridge upon delivery and are used within six months for optimal effectiveness.

Yes, fridge probiotics are formulated to withstand temperatures up to 30°C for up to seven days, maintaining their potency even if the ice pack has melted.