Subscribe & Save on Health Products

Why Subscribe?

Save up to 10% off your order!
Never run out of your supplements.
Set and forget for delivery to your door.
Pause or make changes to your order at anytime.

Achieve your health & wellness goals with ease using a Metagenics subscription.

How do I get started?

1. Sign up: Create a free Metagenics account.

2. Select: Choose your products & delivery frequency.

3. Save: Enjoy up to 10% off your order.

4. Repeat: Receive your order every 2-8 weeks.

5. Manage: Update your details or cancel anytime.

Get Started

Frequently Asked Questions

I'm Not Currently Subscribed

Can I use Buy Now Pay Later to subscribe?

Unfortunately, we are unable to provide Buy Now Pay Later payment options on our subscription service.

What notifications will I receive regarding subscriptions?

Reminders of upcoming subscription deliveries will be emailed 5 days before shipment, ensuring you have a few days to edit your order should you need.

You will also be notified by email if any payment processing errors occur.

Why are the subscription frequency options different by supplement?

The frequency options for our subscription service are based on dosage recommendations and pack size to ensure you get the most out of our supplements. As dosing and pack size varies widely across our range, there is no ‘standard’ subscription frequency.

What happens if I choose supplements with different subscription frequency options?

To ensure you get the most out of our subscription service, we have aligned our delivery frequency options with the recommended dosage and pack size where possible.

If you select two products with differing delivery frequencies, any overlapping delivery dates will be shipped together (e.g. 2 & 4 week deliveries will align every second shipment and be delivered together every 4 weeks with the former delivered standalone on the alternating fortnight).

Can I get everything on subscription?

Unfortunately, there are some products that cannot be offered on subscription due to the treatment nature of their formulations. We have also chosen not to offer a subscription for some pack sizes as the single pack will last a longer time than would be feasible for a frequent delivery.

If a product is not available for subscription, you will still be able to make a one-time purchase, and the ‘Subscribe & Save’ feature will not show as an option.

When will my subscription start?

Your subscription will commence immediately, with the first order picked and packed for delivery within a few days from completion of purchase.

Please note, we do not offer delayed commencements for subscriptions.

How will my order be packaged & shipped?

All our orders are packaged into plain cardboard boxes to minimise risk of theft from your doorstep.

Inside the boxes, our products are carefully wrapped with Geami Paper packaging, a sustainable and effective alternative to bubble wrap. Orders are further secured with packing peanuts to protect your products from damage in transit. These packing peanuts are made from eco-friendly vegetable starch, allowing them to dissolve easily in warm water.

Metagenics is a proud B-Corp certified business, meaning we are committed to sustainability. You can read more about our sustainability practices here.

I’m having trouble subscribing. Who can I talk to?

Our friendly Customer Service team are happy to talk through your subscription service questions. You can talk to them via live chat, or place an email request here.

If your Practitioner has recommended you sign up to our subscription service and you’re having issues, please contact our friendly Customer Service team.

FREQUENTLY ASKED QUESTIONS

I'm A Current Subscribe & Save Customer

What is the cut-off time for editing my upcoming order?

You can make changes to your upcoming orders any time up until 24 hours before shipment. The option to ‘edit’ will not be available in the 24 hours prior to shipment as your order is already being picked and packed for delivery.

What happens if the products in my subscription are out of stock?

We work tirelessly to ensure a sufficient level of stock is available to fulfil our subscription orders.

From time to time, factors outside of our control (i.e. global supply shortages of ingredients or world-wide events impacting supply or shipping) may impact our ability to keep product in stock.

In these instances, you will be notified by an out of stock email and will not be charged for this shipment. When the product comes back in stock, your next upcoming delivery will resume as normal.

How do I update my delivery address?

You can update your delivery address by accessing the ‘My Account’ section on our website or in the bottom of your subscription emails. Simply click ‘Edit My Subscription’ and update your address details.

Can I update my subscription frequency?

You can update your subscriptions by accessing the ‘My Account’ section on our website or in the bottom of your subscription emails. Simply click ‘Edit My Subscription’ and change to your new preferred delivery frequency.

What if I run out before my next delivery?

We’ve made it easy to bring forward your next delivery! Simply access the ‘My Account’ section on our website or in the bottom of your subscription emails. Simply click ‘Edit My Subscription’ and update your ‘next delivery date’.

How can I pause, skip or cancel my subscription service?

You can skip or cancel your subscription by accessing the ‘My Account’ section on our website or in the bottom of your subscription emails. Simply click ‘Edit My Subscription’ and select ‘Skip My Next Delivery’ or ‘Cancel My Subscription’.

Unfortunately, we don’t currently have a way for you to periodically pause your subscription. You can however, skip your upcoming delivery each time up until 24 hours before shipment, using the above instructions.

I’m having trouble with my subscription. Who can I talk to?